Frequently asked questions (FAQ) | G+D IoT Shop

FAQ

Table of Contents

General

I cannot login to MyAccount.

Who can currently order from the G+D IoT Shop?

Can I place an order by telephone or fax?


Order

Can I ship my order internationally?

How can I track my order?

What is my estimated delivery time?

How much does shipping cost?

Why is my order not paid, status Order awaiting approval?

Can I cancel my order?

How can I place a complaint?

How do I get a copy of my invoice?

What is your refund policy and how do I request a refund?

Where do I go if I have questions about my order?

What do I do if I want to place a large order?


Payment

Which payment methods can I use?

Customer Service

How can I contact customer service?

What is ServiceNow?

Why can I not access the ePortal?

How can I accelerate my support request?

Platform

What does the status of my address mean?

Why is MyCompany not visible?

Where can I access the resources and guides to set up or activate my devices and connectivity products?

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